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Launching the DCE LEV Total Care Loyalty Scheme

Introducing the DCE Total Care Loyalty Scheme for our Aftermarket Services. Providing customers, old and new, with exclusive benefits and discounts, helping to make LEV testing and maintenance simpler and easier without compromise on high standards of compliance and service.

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Why Join?

Staying on top of LEV testing, maintenance, and repairs can be time consuming and frustrating—especially if you’re managing multiple systems or sites.

By enrolling in a 3-year, 5-year, or 10-year DCE Total Care plan, you can eliminate the annual hassle of scheduling LEV testing and servicing. We’ll automatically book your services throughout the duration of your chosen plan and send timely reminders ahead of each visit.

Please note, while we help streamline the process, it remains your responsibility to ensure your testing schedule complies with current regulations.

Joining the plan also supports better financial planning, with clear, upfront costs and preferential rates applied throughout your term.

How It Works

  • Simply commit to your chosen plan by placing an order covering the full duration.
  • You’ll begin receiving your loyalty benefits immediately—no waiting, no upfront payment.
  • Invoicing is handled per service or testing visit, so you only pay as you go.
  • If you are already a long term LEV partner you will already be receiving the best preferential rates according to our contract. But there are still benefits to be had when organising future maintenance packages – so why not have a chat with us.

This scheme is our way of saying thank you for your loyalty while helping you maintain compliant and efficient LEV standards easily and affordably.

 

Other Great Reasons to Stick with Us 

Scheme Benefit How it Works for You
Robust LEV Testing & Maintenance Regime Clear evidence that your LEV systems are being properly maintained.
Automatic LEV Test Reminders Never miss a test date—stay compliant without the stress. (however it is your responsibility to ensure testing is carried out when required).
Continuity & Consistency Demonstrates a responsible and reliable testing regime to regulators and stakeholders.
Machine & Process Familiarity Our LEV engineers build knowledge of your systems, enabling faster issue detection and tailored service.
Membership to DCE OneHub Secure, 24/7 access to all LEV documentation—test reports, remedial actions, and critical spares lists—reducing admin time and providing clear evidence of ongoing care.
Qualified P601 & P604 Engineers Assurance that your LEV testing is performed to the highest standards, in full compliance with regulations.
Loyalty Rewards The longer you stay with us the more you will benefit.

Find out More

If you’re ready to make your LEV care simpler, smarter, and more cost-effective, we’d love to hear from you:

We’re here to make you LEV Happy

Curious about your LEV responsibilities? Read the article here and discover how it protects your people, your processes, and your peace of mind.

Require installation?
Call the team on 01924 335500

Contact Us

Give us a call  +44 1924 335 500 or fill in the form below and we will contact you. We endeavor to answer all enquires within 24 hours on business days. You can read our Privacy Policy here.
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DCE Limited
Privacy Overview

OUR CONTACT DETAILS

Name: Dust Control Environmental Ltd

Address: Unit 1 Flanshaw Way, Wakefield, WF2 9LP                                Phone Number: +44 1924 335 500

Website: https://www.dustcontrolenvironmental.com/about-us/       E-mail: sales@dcelimited.com

THE TYPE OF PERSONAL INFORMATION WE COLLECT

Personal data is information that relates to an identified or identifiable individual.

We currently collect and process the following information, personal identifiers, contacts and characteristics such as:

First Name & Last Name Email Address Telephone Number Postal Address
Job Title Company Name IP Address Cookie Identifier

Company Information

Website Address Email Addresses Telephone Numbers
Billing Address Delivery Address

Customer Financial Information

Payment Information Customer Orders

Employee Data (including Sub-contractors & Agency Workers)

Employee ID Competence & Training Bank Details

Website User Stats

Number of Users Unique Visitors Session Duration Pages Visited Bounce Rate
Traffic Sources Demographic Information Device & Browser Information Conversion Rates Click-through Rate (CTR)

HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT

Most of the personal information we process is provided to us directly by you for one of the following reasons, when:

  • You make enquiries.
  • You contact our After Market Team.
  • Processing a purchase.
  • Actioning a website request.
  • Fulfilling DCE’s warranty service.
  • You request information such as promotional material, newsletters and marketing communication (which you may request to opt out at any time).
  • Participating in DCE events or competitions.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Training providers.
  • Recruitment agencies.

We use the information that you have given us in order to:

  • Fulfil orders for DCE products or services.
  • Maintain communication regarding customer orders, requests and enquiries.
  • Send requested promotional material, newsletters and marketing communication (which you may request to opt out at any time).
  • Improve DCE products, services and website functionality.
  • Comply with legal obligations and regulations.
  • As employees, under our obligation to give evidence from employee skills/qualifications, where necessary, we may share your information, for specific customer jobs (with customers).

We may share this information with:

  • Contractors (for installations)
  • Suppliers (for direct deliveries, which may include couriers)
  • Customers (as detailed above)

Please Note: We may share your information with third parties to meet contractual requirements (as stated above), however, we will not sell, lease or share personal or commercial data for any other reason with a third-party, unless legally required.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Dust Control Environmental Ltd, Unit 1 Flanshaw Way, Wakefield, WF2 9LP.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We have a legitimate interest.


HOW WE STORE YOUR PERSONAL INFORMATION

Your information is securely stored. We keep information for a specific period and dispose of it as follows:

Type of Information Examples Time Period Disposal of Information
Personal information
A combination of digital and hard copies.
First Name & Last Name, Email Address, Telephone Number, Postal Address, Job Title & Company, Name, IP Address, Cookie Identifier 72 months

if customer transactional

24 months
if marketing & no engagement

Archiving & deleting digital data & shredding of hard copies.
Company Information

A combination of digital and hard copies.

Website Address, Email Addresses, Telephone Numbers, Billing Address, Delivery Address 60 months

if customer transactional

24 months
if marketing & no engagement

Archiving & deleting digital data & shredding of hard copies.
Customer Financial Information
A combination of digital and hard copies.
Payment Information, Customer Orders 72 months

if customer transactional

Archiving & deleting digital data & shredding of hard copies.
Employee Data
A combination of digital and hard copies.
Employee ID, Competence & Training, Bank Details 72 months

 

Archiving & deleting digital data & shredding of hard copies.
Website User Stats
A combination of digital and hard copies.
Number of Users, Unique Visitors, Session Duration, Pages Visited, Bounce Rate, Traffic Sources, Demographic Info, Device & Browser Info, Conversion Rates, Click-through Rate (CTR) 24 months Archiving & deleting digital data & shredding of hard copies.

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us at Dust Control Environmental Ltd, Unit 1 Flanshaw Way, Wakefield, WF2 9LP, alternatively, e: sales@dcelimited.com  t: +44 1924 335 500.

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us at Dust Control Environmental Ltd, Unit 1 Flanshaw Way, Wakefield, WF2 9LP.  Alternatively, we reply to emails within 24 hours: sales@dcelimited.com.

You can also complain to the ICO if you are unhappy with how we have used your data.
ICO Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
ICO Helpline Number: 0303 123 1113,  ICO Website: https://www.ico.org.uk

Privacy Policy last updated 11 March 2024