DCE Privacy Policy

OUR CONTACT DETAILS

Name: Dust Control Environmental Ltd

Address: Unit 1 Flanshaw Way, Wakefield, WF2 9LP Phone Number: +44 1924 335 500

Website: https://www.dustcontrolenvironmental.com/about-us/ E-mail: sales@dcelimited.com

THE TYPE OF PERSONAL INFORMATION WE COLLECT

Personal data is information that relates to an identified or identifiable individual.

We currently collect and process the following information, personal identifiers, contacts and characteristics such as:

First Name & Last Name	Email Address	Telephone Number	Postal Address
Job Title	Company Name	IP Address	Cookie Identifier

Company Information

Website Address	Email Addresses	Telephone Numbers
Billing Address	Delivery Address

Customer Financial Information

Payment Information

Customer Orders

Employee Data (including Sub-contractors & Agency Workers)

Employee ID

Competence & Training

Bank Details

Website User Stats

Number of Users	Unique Visitors	Session Duration	Pages Visited	Bounce Rate
Traffic Sources	Demographic Information	Device & Browser Information	Conversion Rates	Click-through Rate (CTR)

HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT

Most of the personal information we process is provided to us directly by you for one of the following reasons, when:

You make enquiries.
You contact our After Market Team.
Processing a purchase.
Actioning a website request.
Fulfilling DCE’s warranty service.
You request information such as promotional material, newsletters and marketing communication (which you may request to opt out at any time).
Participating in DCE events or competitions.

We also receive personal information indirectly, from the following sources in the following scenarios:

Training providers.
Recruitment agencies.

We use the information that you have given us in order to:

Fulfil orders for DCE products or services.
Maintain communication regarding customer orders, requests and enquiries.
Send requested promotional material, newsletters and marketing communication (which you may request to opt out at any time).
Improve DCE products, services and website functionality.
Comply with legal obligations and regulations.
As employees, under our obligation to give evidence from employee skills/qualifications, where necessary, we may share your information, for specific customer jobs (with customers).

We may share this information with:

Contractors (for installations)
Suppliers (for direct deliveries, which may include couriers)
Customers (as detailed above)

Please Note: We may share your information with third parties to meet contractual requirements (as stated above), however, we will not sell, lease or share personal or commercial data for any other reason with a third-party, unless legally required.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Dust Control Environmental Ltd, Unit 1 Flanshaw Way, Wakefield, WF2 9LP.

(b) We have a contractual obligation.

(d) We have a vital interest.

(e) We have a legitimate interest.

HOW WE STORE YOUR PERSONAL INFORMATION

Your information is securely stored. We keep information for a specific period and dispose of it as follows:

Type of Information	Examples	Time Period	Disposal of Information
Personal information A combination of digital and hard copies.	First Name & Last Name, Email Address, Telephone Number, Postal Address, Job Title & Company, Name, IP Address, Cookie Identifier	72 months if customer transactional 24 months if marketing & no engagement	Archiving & deleting digital data & shredding of hard copies.
Company Information A combination of digital and hard copies.	Website Address, Email Addresses, Telephone Numbers, Billing Address, Delivery Address	60 months if customer transactional 24 months if marketing & no engagement	Archiving & deleting digital data & shredding of hard copies.
Customer Financial Information A combination of digital and hard copies.	Payment Information, Customer Orders	72 months if customer transactional	Archiving & deleting digital data & shredding of hard copies.
Employee Data A combination of digital and hard copies.	Employee ID, Competence & Training, Bank Details	72 months	Archiving & deleting digital data & shredding of hard copies.
Website User Stats A combination of digital and hard copies.	Number of Users, Unique Visitors, Session Duration, Pages Visited, Bounce Rate, Traffic Sources, Demographic Info, Device & Browser Info, Conversion Rates, Click-through Rate (CTR)	24 months	Archiving & deleting digital data & shredding of hard copies.

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us at Dust Control Environmental Ltd, Unit 1 Flanshaw Way, Wakefield, WF2 9LP, alternatively, e: sales@dcelimited.com t: +44 1924 335 500.

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us at Dust Control Environmental Ltd, Unit 1 Flanshaw Way, Wakefield, WF2 9LP. Alternatively, we reply to emails within 24 hours: sales@dcelimited.com.

You can also complain to the ICO if you are unhappy with how we have used your data.
ICO Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
ICO Helpline Number: 0303 123 1113, ICO Website: https://www.ico.org.uk

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