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PWT Interview

Can you provide an overview of your product range and the industries you serve?

At DCE, we take immense pride in offering one of the most extensive ranges of dust and fume extractors in the UK. We manufacture to order, bag filters and cartridge filters as well as being able to supply a selection of mist collectors, vacuum and welding extraction systems.

Our products are therefore perfectly suited for a wide range of industries, including woodworking, foundry, and food & beverage manufacturing, to name just a few.

Thanks to our in-house design and manufacturing team, we have the flexibility to develop bespoke extraction systems tailored to handle various airborne hazardous particulates and fumes. This adaptability ensures that our solutions meet the specific operational circumstances and requirements of each customer, providing them with the highest level of safety and efficiency in their work environments.


Your Typhoon, Tornado, and Envirojet Dust Collectors are widely recognised in the industry; could you explain what makes these models so popular?

The consistent delivery of high quality products has given DEC a great reputation. Our units are of a robust structural design with a durable powder coating finish applied in-house by our engineering shop floor team.

Each Dust Extractor is precisely tailored to manage specific dust and fume particulate control needs, further enhancing their popularity.

For instance:

  • Envirojet W Series & ECO Range: Perfect for fine and fibrous dust with their efficient bag filters.
  • Typhoon Cartridge Dust Extractor: Ideal for capturing metal particulates.

This range of products means we can cater to various sectors and ensure each system works with maximum efficiency for industry-specific requirements.

Moreover, our adherence to rigorous industry standards such as the safety of machinery code of practice and ATEX standards assures our customers of the safety and performance of our systems. We are committed to providing a clean and safe working environment, helping clients stay compliant—a commitment echoed in the positive feedback and case studies from satisfied clients.

By discussing their processes with us, customers can be confident we’ll recommend a system that perfectly aligns with their facility’s needs.

That’s what makes our products, and customer service so popular!

You’ve just brought out a new Envirojet W-Series Brochure, what sets this unit apart from others in your range?

The DCE Envirojet W-Series is truly one of the jewels in our crown, gaining popularity for its impressive energy-saving attributes combined with high performance and waste disposal integration capabilities.

The Envirojet W-Series is outstanding in the control of fine and fibrous dust, making it particularly suitable for woodworking environments like kitchen, window, and door manufacturers, as well as timber panel and joinery manufacturing.

We are proud to develop products that provide added value to our clients, and the Envirojet W-Series exemplifies this commitment. Featuring a cascading fan system and the unique E-Performance Monitoring system, it allows for precise monitoring of operational points for extraction needs. When extraction points are not in use, the system employs pneumatic control dampers to slow down or stop fans, ensuring extraction only where necessary. This can achieve up to 50% energy reduction without loss of system suction pressure, setting us apart from other solutions on the market.

In addition, sustainability and carbon neutrality are high on the agenda for many reputable companies, and we are well-equipped to help them achieve their environmental goals. The Envirojet W-Series can incorporate waste disposal and transport options to help businesses collect, reuse, and recycle waste, such as wood shavings and chippings, more efficiently. This can range from feeding waste into biomass burners to providing a safer and more convenient collection point like bulk bags or silos.

Overall, the Envirojet W-Series is all about making processes greener, safer, and more efficient.

Bespoke solutions are a significant part of your offerings; could you tell us about your approach to designing and manufacturing custom-engineered extraction systems?

Bespoke solutions are at the heart of our offerings, and our approach to designing and manufacturing custom-engineered extraction systems is thorough and client-focused.

It all starts with a survey and meeting with the client to understand their specific needs—things like size, media type, position, ducting, and the type of airborne substances that need controlling. This initial consultation allows us to offer valuable suggestions, such as energy-saving systems and waste management options.

Our in-house product designers use state-of-the-art AutoCAD and Inventor 3D design software technology to create 3D images of the dust collectors, ducting, and waste management schematics. This allows us to have detailed conversations about how well the system will fit and look in the desired area, and make any necessary amendments before manufacturing and installation. This approach is cost-effective and helps sort out preliminary issues.

We also offer the unique option for customers to choose the colour of the filter body (more important than you would think)—whether they want to match their corporate colours, existing colour scheme, or go for a complete contrast, we can accommodate their preferences.

Our dedicated sales, engineering, and design teams play a significant role in delivering the optimum dust extractor for each client, ensuring that every system is tailored to their specific requirements.

In addition to manufacturing, you also handle contracting installations; can you provide insights into the installation process and how it ensures optimal performance for your clients?

Our installation process is meticulously managed to ensure optimal performance for our clients. Each installation is overseen by a skilled and knowledgeable contract manager who serves as the single point of contact throughout the entire process, ensuring a seamless experience.

Handling all aspects of the installation, from the provision and manufacture of parts to scheduling, site contact, and liaising with contract machinery providers, can be challenging. Our contract managers are adept at juggling these responsibilities, keeping everything on track (except for the weather – that has a mind of its own!).

Effective communication is crucial for a smooth installation. Having an assigned contract manager as the one point of contact is imperative for coordinating between all parties involved.

At DCE, our commitment extends beyond the installation. We commission the newly installed dust extractor to ensure it is fitted correctly and functioning optimally. Additionally, we offer aftermarket services such as LEV testing, maintenance, repair, and spares.

We also provide a remote monitoring option (DCE Remote Link), which continually reassures that the dust collection system is performing at its best. This option helps identify issues before they become significant problems, allowing for planned maintenance and minimising downtime.

This thorough approach to installation and post-installation care ensures that our clients’ systems operate efficiently and effectively.

Your company also supplies a wide variety of spares and consumables. Could you tell us more about this service and how it supports your systems’ long-term functionality?

Absolutely! Our fantastic Aftermarket Division at Dust Control Environmental is dedicated to making our clients’ lives easier by ensuring their dust extraction (LEV) systems remain compliant and well-maintained.

For Operation/Engineering Managers and Health & Safety Coordinators, juggling LEV compliance and efficiency alongside other responsibilities can be a significant challenge. To alleviate this burden, we offer DCE maintenance packages tailored specifically to each client’s machinery requirements. These packages provide peace of mind by ensuring that LEV testing—part of the COSHH and H&S regulatory requirements—is conducted in a timely manner.

Our P601 & P604 qualified engineers conduct these tests, going beyond just issuing a pass or fail. They provide a full remedial report on any rectifications needed if an LEV system fails. From this report, a remedial quotation is prepared, assisting clients with financial planning.

In addition, we are proud of the DCE OneHub, a cloud-based platform launched in October of this year. DCE OneHub stores all LEV test reports and documentation, giving clients direct 24/7 access to their specific site information. This is particularly useful for providing traceable evidence of LEV testing and maintenance when needed, for instance during HSE inspections.

With over 100 years’ experience between the DCE team, how does DCE differentiate itself from competitors in the dust and fume extraction industry?

These 100 years of combined experience, the DCE team brings a wealth of knowledge and expertise to the dust and fume extraction industry. This extensive experience is a tremendous asset when it comes to problem-solving and developing bespoke products and services tailored to our clients’ specific needs.

Our experience ensures that we usually get things right the first time, providing the most appropriate dust and fume extraction systems for various environments. We take a holistic approach, acting as a one-stop shop for design, installation, repair, and maintenance, which builds trust with our customers.

Moreover, we are committed to a no-quibble approach if occasional faults and issues need rectifying. Our priority is to get our customers’ operations back up and running as quickly as possible, minimising downtime and ensuring smooth operations.

Because of this we hope we stand out from the crowd and demonstrate we are a company that can be trusted in the dust and fume extraction industry.

 What are the company’s future plans?

As a company, we are committed to continuing our sustainable growth journey. Recent successes have allowed us to expand our workforce, ensuring the development of a future generation of experienced team members. We are also embarking on expanding our office and manufacturing facilities, which will enable us to bring more processes in-house and provide greater room for storage and assembly.

In terms of market expansion, we are focusing on all sectors, but our knowledge of dust extraction systems for wood waste allows us to have particular emphasis on enhancing our presence in the timber industry. We aim to strengthen our foothold in the wood and furniture sectors, including kitchens, windows, doors, and more.

We are enthusiastic about the ongoing development of energy-saving systems and durable consumables, which result in less waste going to landfill. We are also excited to introduce new products to our range, such as shredders, briquetters, and biomass burners. These additions will help businesses optimise the reuse and recycling of waste products, leading to a greener operational future.

In a nut shell, our future plans revolve around growth, sustainability, and innovation, ensuring we continue to meet the evolving sustainable and environmental needs of our clients.

How does DCE ensure sustainability and environmental responsibility in its products and operations?

The company commitment to sustainable and environmentally sound practise is cemented as we have recently become ISO 14001 UKAS certified. As people are aware this demonstrates that as a company we seek continual improvement on our environmental performance through more efficient and reduction of waste.

We continually work on advancing the performance and durability of our products to help lower energy consumption and reduce maintenance requirements, helping our clients also in their carbon footprint and environmental goals.

By integrating these sustainable practices and focusing on product innovation, we ensure that our operations and offerings remain environmentally responsible.

For those interested in learning more or partnering with DCE, what is the best way to get in touch?

The new DCE website provides a wealth of, easy to navigate, information on products, services and case studies. There is also a useful resource section that includes FAQs and information about regulations and best practices when it comes to maintaining and testing dust extraction systems.

More importantly the DCE team are on hand to take calls and respond to emails. Our Sales Engineers and Aftermarket Team are more than happy to visit site to assess requirements and offer advice.

Contact Us

Give us a call  +44 1924 335 500 or fill in the form below and we will contact you. We endeavor to answer all enquires within 24 hours on business days. You can read our Privacy Policy here.
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DCE Limited
Privacy Overview

OUR CONTACT DETAILS

Name: Dust Control Environmental Ltd

Address: Unit 1 Flanshaw Way, Wakefield, WF2 9LP                                Phone Number: +44 1924 335 500

Website: https://www.dustcontrolenvironmental.com/about-us/       E-mail: sales@dcelimited.com

THE TYPE OF PERSONAL INFORMATION WE COLLECT

Personal data is information that relates to an identified or identifiable individual.

We currently collect and process the following information, personal identifiers, contacts and characteristics such as:

First Name & Last Name Email Address Telephone Number Postal Address
Job Title Company Name IP Address Cookie Identifier

Company Information

Website Address Email Addresses Telephone Numbers
Billing Address Delivery Address

Customer Financial Information

Payment Information Customer Orders

Employee Data (including Sub-contractors & Agency Workers)

Employee ID Competence & Training Bank Details

Website User Stats

Number of Users Unique Visitors Session Duration Pages Visited Bounce Rate
Traffic Sources Demographic Information Device & Browser Information Conversion Rates Click-through Rate (CTR)

HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT

Most of the personal information we process is provided to us directly by you for one of the following reasons, when:

  • You make enquiries.
  • You contact our After Market Team.
  • Processing a purchase.
  • Actioning a website request.
  • Fulfilling DCE’s warranty service.
  • You request information such as promotional material, newsletters and marketing communication (which you may request to opt out at any time).
  • Participating in DCE events or competitions.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Training providers.
  • Recruitment agencies.

We use the information that you have given us in order to:

  • Fulfil orders for DCE products or services.
  • Maintain communication regarding customer orders, requests and enquiries.
  • Send requested promotional material, newsletters and marketing communication (which you may request to opt out at any time).
  • Improve DCE products, services and website functionality.
  • Comply with legal obligations and regulations.
  • As employees, under our obligation to give evidence from employee skills/qualifications, where necessary, we may share your information, for specific customer jobs (with customers).

We may share this information with:

  • Contractors (for installations)
  • Suppliers (for direct deliveries, which may include couriers)
  • Customers (as detailed above)

Please Note: We may share your information with third parties to meet contractual requirements (as stated above), however, we will not sell, lease or share personal or commercial data for any other reason with a third-party, unless legally required.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Dust Control Environmental Ltd, Unit 1 Flanshaw Way, Wakefield, WF2 9LP.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We have a legitimate interest.


HOW WE STORE YOUR PERSONAL INFORMATION

Your information is securely stored. We keep information for a specific period and dispose of it as follows:

Type of Information Examples Time Period Disposal of Information
Personal information
A combination of digital and hard copies.
First Name & Last Name, Email Address, Telephone Number, Postal Address, Job Title & Company, Name, IP Address, Cookie Identifier 72 months

if customer transactional

24 months
if marketing & no engagement

Archiving & deleting digital data & shredding of hard copies.
Company Information

A combination of digital and hard copies.

Website Address, Email Addresses, Telephone Numbers, Billing Address, Delivery Address 60 months

if customer transactional

24 months
if marketing & no engagement

Archiving & deleting digital data & shredding of hard copies.
Customer Financial Information
A combination of digital and hard copies.
Payment Information, Customer Orders 72 months

if customer transactional

Archiving & deleting digital data & shredding of hard copies.
Employee Data
A combination of digital and hard copies.
Employee ID, Competence & Training, Bank Details 72 months

 

Archiving & deleting digital data & shredding of hard copies.
Website User Stats
A combination of digital and hard copies.
Number of Users, Unique Visitors, Session Duration, Pages Visited, Bounce Rate, Traffic Sources, Demographic Info, Device & Browser Info, Conversion Rates, Click-through Rate (CTR) 24 months Archiving & deleting digital data & shredding of hard copies.

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us at Dust Control Environmental Ltd, Unit 1 Flanshaw Way, Wakefield, WF2 9LP, alternatively, e: sales@dcelimited.com  t: +44 1924 335 500.

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us at Dust Control Environmental Ltd, Unit 1 Flanshaw Way, Wakefield, WF2 9LP.  Alternatively, we reply to emails within 24 hours: sales@dcelimited.com.

You can also complain to the ICO if you are unhappy with how we have used your data.
ICO Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
ICO Helpline Number: 0303 123 1113,  ICO Website: https://www.ico.org.uk

Privacy Policy last updated 11 March 2024