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Quality & Environmental Policy

As a company engaged in the manufacture, supply, installation and maintenance of dust and fume extraction systems, DCE Ltd recognises its responsibility to meet customer requirements, whilst operating in a way that reduces the environmental impact. This will be achieved by:

  • Consistently providing services that meet customer and applicable legal requirements, ISO 9001:2015 and ISO 14001:2015 standards, as well as visual aesthetic standards.
  • Considering the context of the organisation and aligning the integrated Quality & Environmental Management System with the strategic direction of DCE Ltd.
  • A commitment to employee development and training that ensures that all employees are proficient in their areas of responsibility.
  • Ensuring the integrated Quality & Environmental Management System requirements are communicated and understood by all DCE Ltd personnel.
  • The effective management of the organisation, along with employee-established quality & environmental objectives and defined responsibilities. Targets and performance that is reviewed on a regular basis.
  • Incorporating a management review process to ensure the ongoing effectiveness and suitability of the management system. Enhancing customer satisfaction and minimising the environmental impact through the effective application of the system, including improvement processes and the assurance of conformity to customer and applicable legal requirements
  • Demonstrating a commitment to the protection of the environment, including minimising the use of energy and natural resources, the prevention of pollution, also fulfilling legal and compliance obligations, as well as other DCE commitments.
  • Responsibly managing the disposal of all waste, including the prevention, reduction, reuse, or recycling of waste where possible.
  • Carefully selecting suppliers and contract delivery services that support the achievement of DCE’s quality and environmental commitments.
  • Ensuring ongoing awareness of potential environmental impacts and changes, resulting from the operation.
  • Adopting a Life Cycle Perspective approach to minimise the risk of environmental impacts being unintentionally shifted elsewhere within the life cycle. Improving operational activities where possible.
  • Continuously improving the integrated management system at all stages.

The Co-Contracts Manager is responsible for communicating the Quality & Environmental Policy to all DCE employees.

Martin Gill
Managing Director
10/04/24

 

Contact Us

Give us a call  +44 1924 335 500 or fill in the form below and we will contact you. We endeavor to answer all enquires within 24 hours on business days. You can read our Privacy Policy here.
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Privacy Overview

OUR CONTACT DETAILS

Name: Dust Control Environmental Ltd

Address: Unit 1 Flanshaw Way, Wakefield, WF2 9LP                                Phone Number: +44 1924 335 500

Website: https://www.dustcontrolenvironmental.com/about-us/       E-mail: sales@dcelimited.com

THE TYPE OF PERSONAL INFORMATION WE COLLECT

Personal data is information that relates to an identified or identifiable individual.

We currently collect and process the following information, personal identifiers, contacts and characteristics such as:

First Name & Last Name Email Address Telephone Number Postal Address
Job Title Company Name IP Address Cookie Identifier

Company Information

Website Address Email Addresses Telephone Numbers
Billing Address Delivery Address

Customer Financial Information

Payment Information Customer Orders

Employee Data (including Sub-contractors & Agency Workers)

Employee ID Competence & Training Bank Details

Website User Stats

Number of Users Unique Visitors Session Duration Pages Visited Bounce Rate
Traffic Sources Demographic Information Device & Browser Information Conversion Rates Click-through Rate (CTR)

HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT

Most of the personal information we process is provided to us directly by you for one of the following reasons, when:

  • You make enquiries.
  • You contact our After Market Team.
  • Processing a purchase.
  • Actioning a website request.
  • Fulfilling DCE’s warranty service.
  • You request information such as promotional material, newsletters and marketing communication (which you may request to opt out at any time).
  • Participating in DCE events or competitions.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Training providers.
  • Recruitment agencies.

We use the information that you have given us in order to:

  • Fulfil orders for DCE products or services.
  • Maintain communication regarding customer orders, requests and enquiries.
  • Send requested promotional material, newsletters and marketing communication (which you may request to opt out at any time).
  • Improve DCE products, services and website functionality.
  • Comply with legal obligations and regulations.
  • As employees, under our obligation to give evidence from employee skills/qualifications, where necessary, we may share your information, for specific customer jobs (with customers).

We may share this information with:

  • Contractors (for installations)
  • Suppliers (for direct deliveries, which may include couriers)
  • Customers (as detailed above)

Please Note: We may share your information with third parties to meet contractual requirements (as stated above), however, we will not sell, lease or share personal or commercial data for any other reason with a third-party, unless legally required.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Dust Control Environmental Ltd, Unit 1 Flanshaw Way, Wakefield, WF2 9LP.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We have a legitimate interest.


HOW WE STORE YOUR PERSONAL INFORMATION

Your information is securely stored. We keep information for a specific period and dispose of it as follows:

Type of Information Examples Time Period Disposal of Information
Personal information
A combination of digital and hard copies.		 First Name & Last Name, Email Address, Telephone Number, Postal Address, Job Title & Company, Name, IP Address, Cookie Identifier 72 months

if customer transactional

24 months
if marketing & no engagement

 Archiving & deleting digital data & shredding of hard copies.
Company Information

A combination of digital and hard copies.

 Website Address, Email Addresses, Telephone Numbers, Billing Address, Delivery Address 60 months

if customer transactional

24 months
if marketing & no engagement

 Archiving & deleting digital data & shredding of hard copies.
Customer Financial Information
A combination of digital and hard copies.		 Payment Information, Customer Orders 72 months

if customer transactional

Archiving & deleting digital data & shredding of hard copies.
Employee Data
A combination of digital and hard copies.		 Employee ID, Competence & Training, Bank Details 72 months

 

 Archiving & deleting digital data & shredding of hard copies.
Website User Stats
A combination of digital and hard copies.		 Number of Users, Unique Visitors, Session Duration, Pages Visited, Bounce Rate, Traffic Sources, Demographic Info, Device & Browser Info, Conversion Rates, Click-through Rate (CTR) 24 months Archiving & deleting digital data & shredding of hard copies.

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us at Dust Control Environmental Ltd, Unit 1 Flanshaw Way, Wakefield, WF2 9LP, alternatively, e: sales@dcelimited.com  t: +44 1924 335 500.

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us at Dust Control Environmental Ltd, Unit 1 Flanshaw Way, Wakefield, WF2 9LP.  Alternatively, we reply to emails within 24 hours: sales@dcelimited.com.

You can also complain to the ICO if you are unhappy with how we have used your data.
ICO Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
ICO Helpline Number: 0303 123 1113,  ICO Website: https://www.ico.org.uk

Privacy Policy last updated 11 March 2024